Email support@steadyorders.com and we will reply within one business day.
What to include
- Your store’s .myshopify.com domain.
- The standing order or order number involved, if any.
- What you expected and what happened, with the date and time.
Before you write
- The attention queue in the app explains why an order was held or failed and offers the fix (retry, create without short lines, skip).
- Buyers do not see the Standing orders page until it is added in Settings → Checkout → Customize → Customer accounts → Apps.
- Prices on a buyer’s page come from the catalog assigned to their company location; if they look wrong, check the catalog and the B2B market.
- Automatic completion needs payment terms on the company location, or the setting that allows completion without them.
Data requests
Requests to access or delete a customer’s data can be raised through Shopify, which forwards them to the app automatically, or sent to us by email. See the privacy policy.